Hybrid Customer Care Specialist - Fast-Paced Support

Agility360; Irving (TX); Hybrid; USD 25,000 - 27,000; Full time

Job summary

Agility 360 is seeking a Customer Care Associate for a 3-6 month contract-to-hire in Irving, TX. The role handles inbound inquiries via phone, email, and chat, delivering accurate solutions with a customer-first approach.

Training is 4 days onsite and 1 day remote, followed by a hybrid schedule (4 days remote, 1 day onsite). Availability for shifts between 7am and 8pm CST is required; background check and drug screen may apply.

Qualifications

• 3+ years in a customer support role
• Strong written and verbal communication
• Proven ability to handle high-volume inquiries
• Proactive problem solving and empathy

Responsibilities

• Manage inbound inquiries via phone, email, and chat
• Provide accurate solutions and guidance to customers
• Document discussions and use internal tools for resolution
• Meet established response time and quality targets
• Participate in training and onboarding activities
• Adhere to schedule and attendance guidelines

Skills

Customer service

Call center

Written & verbal communication

Typing 35 wpm+

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Agility 360 is seeking a Customer Care Associate for a 3-6 month contract-to-hire in Irving, TX. The role handles inbound inquiries via phone, email, and chat, delivering accurate solutions with a customer-first approach.

Training is 4 days onsite and 1 day remote, followed by a hybrid schedule (4 days remote, 1 day onsite). Availability for shifts between 7am and 8pm CST is required; background check and drug screen may apply.