Hybrid Customer Experience Analyst: Order & Support Optimizer

Rhino USA, Inc

Woodstock (GA)

Hybrid

USD 42,000 - 61,000

Full time

4 days ago

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Job summary

Rhino USA, Inc. seeks a Customer Experience Analyst to support customers across phone, email, and chat, monitor orders, and drive process improvements. The hybrid, seasonal position may transition to permanent.

Part-time or full-time candidates may be considered, with shifts in the 1:00 PM-9:00 PM ET window and occasional weekend support. Responsibilities include order monitoring, data reporting, and cross-functional coordination to resolve issues within 24 hours and improve the customer

Qualifications

Customer-service experience in e-commerce or order management.
Strong written and verbal communication skills.
Ability to manage conversations across phone, email, chat.
Detail-oriented with good organization and follow-through.
Willingness to learn multiple platforms and processes.

Responsibilities

Provide professional support via phone, email, chat, and other channels.
Manage ticket queues and clear actionable conversations each shift.
Track orders, respond to questions about orders, shipping, returns, and refunds.
Escalate urgent issues and keep customers informed on status.
Monitor service levels, log data, and report performance updates.
Create and update SOPs and knowledge resources as needed.