Hybrid Customer Service Advisor - World-Class Support

The AA; EUA; Híbrido; USD 35 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

AA breakdown membership

Discounts on AA products

Employee health discounts

Wellbeing support + 24/7 remote GP

25 days annual leave (+ purchase)

Free onsite parking

QuorumPark app perks

Resumo da oferta

The AA is seeking a Customer Service Advisor at Quorum Business Park, Newcastle. You will handle inbound and outbound calls, guiding customers through insurance options and policy updates in a fast-paced, supportive environment.

Working in a hybrid role (3 days in office after competency), you’ll help maintain a high standard of service, with a strong focus on the customer journey and brand values. Excellent communication is essential.

Qualificações

• Strong communication and empathy when handling customer queries
• Ability to navigate insurance policies and services
• Comfort with multi-tasking in a fast-paced environment

Responsabilidades

• Supporting customers with complex insurance queries with clear guidance
• Delivering world-class customer service in every interaction
• Handling inbound calls from new and existing customers
• Making changes and updates to existing policies accurately
• Assisting customers with online account queries and navigation

Descrição da oferta de emprego

The AA is seeking a Customer Service Advisor at Quorum Business Park, Newcastle. You will handle inbound and outbound calls, guiding customers through insurance options and policy updates in a fast-paced, supportive environment.

Working in a hybrid role (3 days in office after competency), you’ll help maintain a high standard of service, with a strong focus on the customer journey and brand values. Excellent communication is essential.