Hybrid Tech Support Specialist (Bilingual Optional)

Track Group, Inc.; Naperville (IL); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Unlimited vacation days

Medical, Dental and Vision insurance

Life Insurance & Short-Term Disability

401(k) with company match

Growth and mentorship programs

Job summary

Track Group Inc. in Naperville, IL is seeking a hands-on Customer Support Services Representative to join the team.

You will handle inbound/outbound calls, assist with orders/returns, distribute reports, and manage trouble tickets while coordinating with government and public safety customers. The role emphasizes strong communication, problem-solving, and attention to detail, with hybrid work and potential remote elements.

Qualifications

• Excellent organizational, completion and time-management skills.
• Works well in a fast-paced environment and is a quick learner.
• Excellent communication skills promoting teamwork and customer retention.
• Customer service experience with technical support background preferred.
• Analytical and problem-solving mindset with attention to detail.
• Previous experience with Cellular/GPS technology preferred.
• Technical/computer software proficiency including Microsoft Office, Google Chrome, Internet Explorer.
• Understanding troubleshooting technical/computer/cellular issues remotely.
• Experience with IT ticketing systems is preferred.
• High School Education or Equivalent is required.
• Bilingual - Spanish Speaking (optional).
• Organized and detail oriented.

Responsibilities

• Identify, troubleshoot, and resolve customer issues regarding hardware, software and other general subjects; may occasionally involve on-site assistance.
• Manage customer trouble tickets from start to finish with ongoing communication between customer and Track Group staff.
• Produce, review, and distribute reports for current customers within required timeframes (daily/weekly/monthly).
• Maintain a positive, professional attitude and promote confidence in Track Group products and services.
• Assist Logistics Administrator with reporting, order entry, RMAs, and equipment evaluation.
• Attend meetings and training; work with software and hardware technicians to maintain knowledge and customer satisfaction.
• Adapt to evolving business demands and projects.
• Support team and supervisor with new trends and ideas for improvement.
• Keep team informed of issues and suggestions.

Skills

Organizational skills

Fast-paced environment

Excellent communication

Customer service experience

Analytical mindset

GPS/Cellular tech experience

IT ticketing systems

Technical problem-solving

Bilingual Spanish (optional)

Detail-oriented

Organized

High school diploma or equivalent

Education

High School Education or Equivalent

Tools

Microsoft Office

Google Chrome

Internet Explorer

Job description

Track Group Inc. in Naperville, IL is seeking a hands-on Customer Support Services Representative to join the team.

You will handle inbound/outbound calls, assist with orders/returns, distribute reports, and manage trouble tickets while coordinating with government and public safety customers. The role emphasizes strong communication, problem-solving, and attention to detail, with hybrid work and potential remote elements.