Hybrid Customer Care Specialist – Returns & Support

D&H Distributing Co.; Harrisburg (Dauphin County); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k

Paid Time Off

Medical, Prescription, Dental and Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Tuition Assistance

Job summary

A leading technology distributor in the United States is seeking an Administrative position for customer service administration. The role involves processing Return Authorization requests and ensuring customer satisfaction. Candidates should have 1-3 years of sales or phone sales experience and strong communication skills. This hybrid role is based in Harrisburg, PA or Clearwater, FL, and offers a collaborative culture with great benefits.

Responsibilities

• Create, review, and activate Return Authorizations (RAs).
• Work with reps to manage RA exceptions.
• Provide speedy and accurate customer service.
• Answer phone and respond to customer requests.
• Interact with customers and D&H Co-owners for RA management.

Skills

Basic knowledge of computer hardware

Microsoft Office suite (Word, Excel, Outlook)

Professional verbal and written communication skills

Ability to use PC, phone, calculator, fax, printer, copier

Education

1 to 3 years of sales or phone sales experience

Job description

A leading technology distributor in the United States is seeking an Administrative position for customer service administration. The role involves processing Return Authorization requests and ensuring customer satisfaction. Candidates should have 1-3 years of sales or phone sales experience and strong communication skills. This hybrid role is based in Harrisburg, PA or Clearwater, FL, and offers a collaborative culture with great benefits.