Tech Support & Customer Care Specialist (Hybrid)

Transcom; Greenville (SC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health benefits for you and family

401(k) employer match

Paid vacation

Daily Pay / Pay Cards

Hybrid work option

Career advancement

Job summary

Transcom in Greenville, SC is seeking a Technical Support and Customer Service Representative to assist customers of diabetes care devices. You will troubleshoot technical issues, assist with orders and insurance questions, and deliver clear, empathetic support in a fast-paced call center environment.

This full-time role starts onsite with a path to hybrid work based on performance, offering growth opportunities, benefits, and a supportive team culture.

Qualifications

• Must be 18+ years old.
• High School Diploma or equivalent.
• Able to pass a criminal background check.
• Strong English written and verbal communication skills.
• Excellent computer knowledge and 30 wpm typing.
• Willingness to work onsite initially, then hybrid.
• Able to handle high-volume inbound calls.
• Prefer experience in a technical support or diabetes context.

Responsibilities

• Support clients' customers with diabetes care devices and technical issues.
• Answer questions about orders, insurance, and product support.
• Navigate multiple applications to research solutions.
• Provide step-by-step instructions with accuracy and timeliness.
• Maintain empathy and calm in high-pressure call center situations.

Skills

Excellent English communication

Strong computer skills

Typing 30 wpm

Empathy

Conflict resolution

Call center experience

Multitasking

Education

High School Diploma or equivalent

Job description

Transcom in Greenville, SC is seeking a Technical Support and Customer Service Representative to assist customers of diabetes care devices. You will troubleshoot technical issues, assist with orders and insurance questions, and deliver clear, empathetic support in a fast-paced call center environment.

This full-time role starts onsite with a path to hybrid work based on performance, offering growth opportunities, benefits, and a supportive team culture.