Tech-Savvy Customer Support Agent (Hybrid) – Growth & Impact

Blueprint Technologies; Bellevue (WA); Hybrid; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending Account (FSA)

Competitive paid time off

Parental leave

Professional growth and development

Job summary

Blueprint Technologies in Bellevue, WA, is seeking a Customer Support Agent with English fluency to provide fast, accurate, and personalized assistance. You will investigate, troubleshoot, and resolve customer issues in a structured support environment, ensuring high satisfaction and adherence to client expectations.

The role requires strong written communication, the ability to troubleshoot, and collaboration with internal teams.

Qualifications

• At least 1 year of customer-service experience or equivalent relevant experience.
• Associate degree or equivalent combination of education and relevant experience.
• Written fluency in English.

Responsibilities

• Deliver high-quality customer service by following department policies and standards.
• Manage and respond to tickets within SLAs and client standards.
• Aim for first-contact resolution whenever possible.
• Follow troubleshooting procedures using approved resources and tools.
• Work across multiple systems and channels to help customers.
• Contribute to knowledge-base articles and team learning.
• Escalate issues and coordinate with internal teams as needed.

Skills

Customer service

Written communication

Multi-system use

Troubleshooting

Time management

Education

Associate degree or equivalent

Tools

Microsoft Office

Ticketing systems

Job description

Blueprint Technologies in Bellevue, WA, is seeking a Customer Support Agent with English fluency to provide fast, accurate, and personalized assistance. You will investigate, troubleshoot, and resolve customer issues in a structured support environment, ensuring high satisfaction and adherence to client expectations.

The role requires strong written communication, the ability to troubleshoot, and collaboration with internal teams.