Hybrid Customer Support Specialist - First-Contact Resolution

notexternal; Bellevue (WA); Híbrido; USD 32.000 - 35.000; Jornada completa

Descripción de la vacante

Blueprint in Bellevue, WA is seeking a Customer Support Agent with English fluency to join the Bench Team. This individual-contributor role will provide fast, accurate, and personalized support through research, troubleshooting, and effective resolution in a structured environment.

The role emphasizes clear communication, critical thinking, and performance within SLAs. It offers a hybrid schedule with potential weekend/holiday coverage and collaboration across internal teams to resolve customer

Formación

• One year of customer-service experience or equivalent.
• Associate degree or equivalent education + experience.
• Written fluency in English.
• Strong written communication skills.
• Experience with multiple support tools and systems.

Responsabilidades

• Provide fast, accurate, and personalized customer support.
• Respond to tickets within SLAs and guidelines.
• Aim for first-contact resolution when possible.
• Follow troubleshooting procedures and use knowledge bases to resolve issues.
• Collaborate across teams to resolve issues and share knowledge.
• Create and update knowledge-base articles.

Conocimientos

Customer service

Written English

Communication

Educación

Associate degree

Bachelor's degree

Herramientas

Ticketing systems

Descripción del empleo

Blueprint in Bellevue, WA is seeking a Customer Support Agent with English fluency to join the Bench Team. This individual-contributor role will provide fast, accurate, and personalized support through research, troubleshooting, and effective resolution in a structured environment.

The role emphasizes clear communication, critical thinking, and performance within SLAs. It offers a hybrid schedule with potential weekend/holiday coverage and collaboration across internal teams to resolve customer