Remote Call Center Specialist (Contract) – EST Hours

TEKsystems; Orlando (FL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO 19 days

6 paid holidays

401(k) with 2.5% match

Profit sharing (13%)

Medical, dental, vision, HSA

Job summary

TEKsystems is seeking a remote Customer Support Associate on the East Coast to handle inbound calls about deliveries and service issues. You will work between 8am–8pm EST, with a 6-month contract and potential for permanent hire.

The role requires strong communication and ability to navigate system changes, using MS Teams, Outlook, and Excel to manage inquiries. Flexibility to work holidays (excluding Thanksgiving), background check only, and a comprehensive benefits package may be offered if

Qualifications

• Experience handling inbound calls and customer inquiries.
• Ability to navigate complex issues such as service disruptions and system changes.
• Proficient with MS Office suite and collaboration tools.

Responsibilities

• Handle inbound customer calls regarding deliveries, service issues, and account inquiries.
• Navigate complex situations such as system changes and government subsidy delays.
• Maintain professionalism and patience with frustrated or confused customers.
• Use Microsoft Teams, Outlook, Excel, and other MS applications to manage workflow.

Skills

Customer service

Communication

Problem solving

Tools

Microsoft Teams

Outlook

Excel

Job description

TEKsystems is seeking a remote Customer Support Associate on the East Coast to handle inbound calls about deliveries and service issues. You will work between 8am–8pm EST, with a 6-month contract and potential for permanent hire.

The role requires strong communication and ability to navigate system changes, using MS Teams, Outlook, and Excel to manage inquiries. Flexibility to work holidays (excluding Thanksgiving), background check only, and a comprehensive benefits package may be offered if