Hybrid English-Speaking Customer Support Specialist

Blueprint-Technologies; Bellevue (WA); Hybrid; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending Account (FSA)

Competitive PTO

Parental leave

Professional growth and development

Job summary

Blueprint Technologies, LLC is hiring a Customer Support Agent in Bellevue, WA for a hybrid role. You will provide fast, accurate support to customers, researching issues, troubleshooting, and delivering personalized solutions.

The position requires at least one year of customer-service experience, an associate degree or equivalent, and strong written English. You will work across multiple tools, contribute to knowledge bases, and support escalation if needed.

Qualifications

• One year of customer-service experience or equivalent.
• Associate degree or equivalent combination of education and relevant experience.
• Written fluency in English.

Responsibilities

• Deliver high-quality customer service by following policies and standards.
• Manage and respond to tickets within SLAs and guidelines.
• Focus on first-contact resolution whenever possible.
• Troubleshoot using approved resources and knowledge bases.
• Collaborate across teams to feedback trends and resolve issues.
• Provide escalation support and handle complex customer inquiries.

Skills

Customer service

English fluency

Communication

Troubleshooting

Multi-system usage

Time management

Independent work

Education

Associate degree

Tools

Ticketing systems

Mattermost

Job description

Blueprint Technologies, LLC is hiring a Customer Support Agent in Bellevue, WA for a hybrid role. You will provide fast, accurate support to customers, researching issues, troubleshooting, and delivering personalized solutions.

The position requires at least one year of customer-service experience, an associate degree or equivalent, and strong written English. You will work across multiple tools, contribute to knowledge bases, and support escalation if needed.