Customer Service Rep - Remote After Training

TEKsystems; Bellevue (NE); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical

Dental & Vision

PTO / Time Off

Job summary

TEKsystems is seeking Seasonal Customer Service Representatives to support a well-known retail brand in a high-volume e-commerce environment. You will assist customers with placing orders, checking product availability, and answering questions on promotions, shipping, returns, and order status.

Ideal candidates have prior customer service experience, strong communication and data-entry skills, and comfort with phones and computers.

Qualifications

• Previous customer service experience.
• Strong verbal communication and active listening.
• Comfortable speaking with customers over the phone.
• Strong data-entry skills and attention to detail.
• Basic computer proficiency, including Microsoft Office.
• Ability to learn new systems and product information quickly.
• Dependable and able to commit to a 40-hour workweek.
• Ability to remain patient and professional with challenging customers.
• Retail, e-commerce, order processing, call center or customer support experience a plus.

Responsibilities

• Handle a varying volume of inbound customer calls.
• Help customers place orders accurately and efficiently.
• Answer questions regarding products, availability, pricing, promotions, discounts, and order status.
• Assist with questions about shipping, returns, and company policies.
• Troubleshoot routine customer concerns and escalate complex issues as needed.
• Provide friendly, professional and empathetic service.
• Accurately enter order information and document customer interactions.
• Navigate multiple computer systems while assisting customers.
• Stay current on products, promotions and ordering procedures.
• Use downtime between calls to build product knowledge.
• Meet established customer service, quality and productivity expectations.

Skills

Customer Service

Verbal Communication

Phone Skills

Data Entry

Learn New Systems

Dependability

Attendance

Patience

Retail Experience

Tools

Microsoft Office

Job description

CUSTOMER SERVICE REPRESENTATIVE - SEASONAL RETAIL ORDER SUPPORT

Location: Bellevue, NE

Pay: $16.50/hour

Schedule: Full-time, 40 hours/week

Work Arrangement: Remote after training or onsite, based on candidate preference

Project Duration: 2 months

About The Opportunity

We are hiring Customer Service Representatives to support customers for a well-established retail brand known for premium apparel, blankets, home goods, and accessories. This is a great opportunity for candidates who enjoy helping customers, solving problems, and providing a positive experience in a high-volume retail and e-commerce environment.

You’ll assist customers with everything from placing orders and checking product availability to answering questions about promotions, shipping, returns, and other order-related needs. The ideal candidate is friendly, dependable, comfortable working on a computer, and able to stay professional and empathetic even when handling a frustrated customer.

What You'll Do

• Handle a varying volume of inbound customer calls
• Help customers place orders accurately and efficiently
• Answer questions regarding products, availability, pricing, promotions, discounts, and order status
• Assist with questions about shipping, returns, and company policies
• Troubleshoot routine customer concerns and escalation more complex issues when needed
• Provide friendly, professional, and empathetic service
• Accurately enter order information and document customer interactions
• Navigate multiple computer systems while assisting customers
• Stay current on products, promotions, and ordering procedures
• Use downtime between calls to build product knowledge
• Meet established customer service, quality, and productivity expectations

What We're Looking For

• Previous customer service experience
• Strong verbal communication and active listening skills
• Comfortable speaking with customers over the phone
• Strong data-entry skills and attention to detail
• Basic computer proficiency, including Microsoft Office
• Ability to learn new systems and product information quickly
• Dependable and able to commit to a 40-hour workweek
• Ability to remain patient and professional when handling challenging customer interactions
• Retail, e-commerce, order processing, call center, or customer support experience is a plus

TRAINING & WORK SCHEDULE

• Candidates must be located in the Bellevue, Nebraska area
• 1st week Training: Monday through Friday, 9:00 AM4:00 PM, including a one-hour unpaid lunch - onsite
• 2nd week: Nesting/OJT
• 3rd week: regular production schedules - onsite or remote (candidate preference)
• The operation will be open for the four weekends between Thanksgiving and Christmas, with additional/OT hours offered

Job Type & Location

This is a Contract position based out of Bellevue, NE.

Pay And Benefits

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bellevue, NE.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a hybrid position in Bellevue,NE.

About TEKsystems

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.