Hybrid Customer Care Specialist – 11am–7:30pm

Snap-on; Crystal Lake (IL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work from home

Competitive pay

Medical, dental, and vision

401k with company match

Employee stock purchase program

Pension

Paid vacation and sick time

Annual raises and bonuses

Job summary

Snap-on is hiring a Customer Service Representative in Crystal Lake to support our franchise network. The role handles phone, email, and text requests in a fast-paced center with a 11:00 am–7:30 pm shift, Monday to Friday.

You will resolve issues, process orders in ERP, and assist via CRM while promoting products and services. We offer competitive pay, comprehensive benefits including medical, dental, vision, 401k with match, stock purchase, pension, and paid time off.

Qualifications

• High school diploma or equivalent.
• Ability to multitask in a busy call center.
• Professional and positive attitude with customers and franchisees.
• Proficient data entry skills.
• Basic knowledge of Microsoft Office.
• Cooperate with customer service and other departments.
• Remain calm under pressure in stressful situations.

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors and distribution centers.
• Provide technical product, statement and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage improvement tools to enhance service and franchisee productivity.
• Respond to quotes and product information requests.
• Work to resolve customer service issues.
• Process customer orders into ERP system.
• Generate, update and close customer notes in CRM.

Skills

Multitasking

Data entry

Office basics

Team collaboration

Calm under pressure

Education

High school diploma or equivalent

Tools

CRM system

ERP system

Microsoft Office

Job description

Snap-on is hiring a Customer Service Representative in Crystal Lake to support our franchise network. The role handles phone, email, and text requests in a fast-paced center with a 11:00 am–7:30 pm shift, Monday to Friday.

You will resolve issues, process orders in ERP, and assist via CRM while promoting products and services. We offer competitive pay, comprehensive benefits including medical, dental, vision, 401k with match, stock purchase, pension, and paid time off.