Onsite Customer Service Associate (Industrial)

Snap-on; Crystal Lake (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Pension plan

Employee stock purchase plan

Discount on Snap-on products

Job summary

Snap-on Industrial is seeking a great candidate to join our team in Crystal Lake, IL for an onsite Customer Service Representative I role. You will handle pricing, order entry, and communication with the sales field and customers via phone or email to ensure timely and accurate service.

Responsibilities include processing orders, tracking open orders, maintaining data accuracy, and collaborating with team leadership to improve processes.

Qualifications

• Requires 1 year of customer service experience.
• Must be able to learn and adapt to computer-based systems.
• Strong listening, interpersonal, and written/oral communication skills.
• Ability to collaborate in a team environment and manage multiple tasks.

Responsibilities

• Handle pricing and availability inquiries, product information, order entry, and shipping issues.
• Receive and resolve customer and sales field requests via phone and email.
• Run reports related to open orders to fulfill them in a timely manner.
• Maintain data accuracy and documentation across multiple systems.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Snap-on Industrial is seeking a great candidate to join our team in Crystal Lake, IL for an onsite Customer Service Representative I role. You will handle pricing, order entry, and communication with the sales field and customers via phone or email to ensure timely and accurate service.

Responsibilities include processing orders, tracking open orders, maintaining data accuracy, and collaborating with team leadership to improve processes.