Onsite Customer Service Specialist I

Snap-On Tools; Crystal Lake (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k Savings plan

Pension plan

Employee stock purchase plan

Discount on Snap-on products

Job summary

Snap-on Industrial is seeking a Customer Service Representative to support the Industrial sales field in Crystal Lake, IL. The role centers on handling customer inquiries by phone or email, processing orders, and maintaining data accuracy across systems.

The ideal candidate has at least 1 year of customer service experience, strong communication, and a collaborative mindset to work with the team and field personnel. Overtime and flexibility are common to meet business needs.

Qualifications

• 1 year minimum customer service experience
• Ability to learn and adapt to new computer-based systems
• Excellent listening, oral and written communication
• Strong teamwork and collaboration skills

Responsibilities

• Handle customer and sales field requests via phone and email
• Process orders, pricing, availability and contract review
• Generate and review reports on open orders to ensure timely fulfillment
• Maintain accurate documentation across multiple systems
• Participate in team meetings and implement updates as directed
• Provide professional service and support to internal and external customers

Skills

Customer service

Communication skills

Team collaboration

Attention to detail

Problem solving

PC skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Snap-on Industrial is seeking a Customer Service Representative to support the Industrial sales field in Crystal Lake, IL. The role centers on handling customer inquiries by phone or email, processing orders, and maintaining data accuracy across systems.

The ideal candidate has at least 1 year of customer service experience, strong communication, and a collaborative mindset to work with the team and field personnel. Overtime and flexibility are common to meet business needs.