Franchise Accounting Support Specialist

Snap-On Tools; Crystal Lake (IL); Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

13 paid vacation days and 1 week paid?

Employee Assistance Program

Full medical with options for Dental &

401k with company match

Employee Stock Purchase Program

Employee Purchase Program

Pension

Annual raises and bonuses

Résumé du poste

Snap-on’s Customer Care Center in Crystal Lake, IL is hiring an Administrative Support Associate to oversee franchisee statement accounting, ensure accuracy, and collaborate with stakeholders. The role emphasizes GAAP knowledge, strong Excel skills, and exceptional communication.

The position offers competitive pay, full benefits, and opportunities to engage with cross-functional teams while maintaining high standards of integrity and discretion. Hybrid or on-site flexibility may apply.

Qualifications

• Minimum 2 years administrative experience.
• Minimum Accounting Certification or Associate’s Degree or equivalent. Bachelor’s degree preferred.
• Intermediate Excel Skills or higher required.
• Understanding of accounting principles and practices, with knowledge of GAAP and relevant regulatory requirements.
• Experience working with franchise operations preferred.
• Strong problem-solving skills and the ability to identify and resolve issues proactively.
• Excellent analytical skills and attention to detail, with the ability to review and analyze complex financial data.
• Strong communication skills, both verbal and written, with the ability to effectively interact with internal and external stakeholders.
• High level of integrity and professionalism, with a commitment to maintaining confidentiality and upholding ethical standards.

Responsabilités

• Assist franchisees with weekly statements, ensuring accuracy, identifying discrepancies or inconsistencies, and resolving them in a timely manner.
• Collaborate with franchisees and internal stakeholders to address any accounting-related inquiries or issues, providing guidance and support as needed.
• Prepare and process manual and automated transactions including but not limited to payments, misc. transactions, purchase credits.
• Assist in the development and implementation of standard operating procedures, accounting policies, and controls to improve efficiency and mitigate risk.
• Stay informed about changes in accounting regulations and standards relevant to franchise operations, ensuring compliance and timely implementation.
• Collaborate with cross-functional teams, including operations, legal, and compliance, to support franchise-related initiatives and projects.
• Reconcile banking transactions and accounting ledgers.
• Record all inbound contacts and manage open cases through the CRM system.
• Assist other employees with productivity transaction research when applicable.
• Meet or exceed individual department metrics.
• Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• All other duties assigned by management.

Connaissances

Administrative experience

Accounting knowledge

Communication skills

Problem-solving

Attention to detail

Formation

Accounting Certification or Associate's Degree or equivalent

Outils

Excel

Description du poste

Snap-on’s Customer Care Center in Crystal Lake, IL is hiring an Administrative Support Associate to oversee franchisee statement accounting, ensure accuracy, and collaborate with stakeholders. The role emphasizes GAAP knowledge, strong Excel skills, and exceptional communication.

The position offers competitive pay, full benefits, and opportunities to engage with cross-functional teams while maintaining high standards of integrity and discretion. Hybrid or on-site flexibility may apply.