Customer Care Representative

Snap-on; Crystal Lake (IL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work from home

Competitive pay

Medical, dental, and vision

401k with company match

Employee stock purchase program

Pension

Paid vacation and sick time

Annual raises and bonuses

Job summary

Snap-on is hiring a Customer Service Representative in Crystal Lake to support our franchise network. The role handles phone, email, and text requests in a fast-paced center with a 11:00 am–7:30 pm shift, Monday to Friday.

You will resolve issues, process orders in ERP, and assist via CRM while promoting products and services. We offer competitive pay, comprehensive benefits including medical, dental, vision, 401k with match, stock purchase, pension, and paid time off.

Qualifications

• High school diploma or equivalent.
• Ability to multitask in a busy call center.
• Professional and positive attitude with customers and franchisees.
• Proficient data entry skills.
• Basic knowledge of Microsoft Office.
• Cooperate with customer service and other departments.
• Remain calm under pressure in stressful situations.

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors and distribution centers.
• Provide technical product, statement and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage improvement tools to enhance service and franchisee productivity.
• Respond to quotes and product information requests.
• Work to resolve customer service issues.
• Process customer orders into ERP system.
• Generate, update and close customer notes in CRM.

Skills

Multitasking

Data entry

Office basics

Team collaboration

Calm under pressure

Education

High school diploma or equivalent

Tools

CRM system

ERP system

Microsoft Office

Job description

Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on's Customer Care Center is currently hiring CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center. Shift time will be 11:00 am to 7:30 pm Monday through Friday.

Benefits And Perks

• $20.50/hour
• Opportunity to earn Sales Bonus ($200-$750) each month
• Hybrid Work From Home program (up to 10 days each month based on metric performance)
• Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
• Employee Assistance Program
• Full medical with options for Dental and Vision
• 401k with company match
• Employee Stock Purchase Program
• Employee Purchase Program
• Pension
• Ability to bid on other shifts based on job performance
• Annual raises and bonuses (dependent on profitability of the business)

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors and distribution centers.
• Provide technical product, statement and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• Respond to customer requests for quotes and product information.
• Work to resolve customer service issues.
• Process customer orders into ERP system.
• Generate, update and close customer notes in CRM database.

Qualifications

• High school diploma or equivalent.
• Multi-task with accuracy and promptness in a busy call center environment.
• Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.
• Proficient data entry skills.
• Computer skills: basic knowledge of Microsoft Office.
• Ability to interface cooperatively with the customer service team and all related departments.
• Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

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