Automotive Tech Support Specialist - Part-Time (25 hrs/wk)

Snapon; Lincolnshire (IL); On-site; USD 28,000 - 34,000; Part time

Job summary

Snap-on Diagnostics is seeking a Part-Time Customer Support Associate to assist customers and franchisees by phone, email, and other written correspondence. Workdays Monday through Friday, 9:30 am to 2:30 pm on site, with responsibilities including basic and advanced software/hardware troubleshooting and upselling opportunities.

The role emphasizes high-volume call handling, professional communication, and timely data entry in the CRM.

Qualifications

• Education: High School diploma required; college degree preferred in automotive industry.
• Experience: At least 1 year in customer service.
• Other: Automotive troubleshooting experience and strong verbal/written communication skills.

Responsibilities

• Provide immediate determination of customer needs and route as needed.
• Meet department call metrics and guidelines.
• Demonstrate customer care in all responsibilities.
• Attend trainings as required.
• Enter customer interaction data into CRM accurately.
• Handle messages, callbacks, and voicemails within expected timeframes.
• Participate in meetings as required.

Skills

Customer service

Communication skills

Call handling

Education

High School diploma

College degree

Job description

Snap-on Diagnostics is seeking a Part-Time Customer Support Associate to assist customers and franchisees by phone, email, and other written correspondence. Workdays Monday through Friday, 9:30 am to 2:30 pm on site, with responsibilities including basic and advanced software/hardware troubleshooting and upselling opportunities.

The role emphasizes high-volume call handling, professional communication, and timely data entry in the CRM.