Customer Care Representative

Snap-On Tools; Crystal Lake (IL); Hybrid; USD 23,298 - 33,182; Full time

Benefits offered by this job

Competitive pay

Sales bonus opportunity

Hybrid work program

Paid vacation and sick time

Medical, Dental, and Vision insurance

401k with company match

Employee Stock Purchase Program

Annual raises and bonuses

Job summary

Snap-On Tools is seeking Customer Service Representatives for their Crystal Lake Contact Center. In this role, you will handle customer interactions over the phone, email, and text, providing support and resolving issues in a fast-paced environment. The position offers a starting pay of $20.50/hour with opportunities for bonuses and full benefits including medical, 401k with a company match, and paid vacation days. Candidates should possess a high school diploma and the ability to multitask. Hybrid work opportunities are available based on performance.

Qualifications

• Ability to maintain a professional and positive attitude.
• Proficient data entry skills required.
• Ability to work in a busy call center environment.

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through various vendors.
• Provide technical product support.

Skills

Customer Relations

Data Entry

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Job description

Overview

Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on’s Customer Care Center is currently hiring CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center. Shift time will be 11:00 am to 7:30 pm Monday through Friday.

Benefits and Perks

• $20.50/hour
• Opportunityto earn Sales Bonus ($200-$750) each month
• Hybrid Work From Home program (up to 10 days each month based on metric performance)
• Start with 13 paid vacation days and 1 week paid sick time(accrued based on hire date)
• Employee Assistance Program
• Full medical with options for Dental and Vision
• 401k with company match
• Employee Stock Purchase Program
• Employee Purchase Program
• Pension
• Ability to bid on other shifts based on job performance
• Annual raises and bonuses (dependent on profitability of the business)

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors and distribution centers.
• Provide technical product, statement and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• Respond to customer requests for quotes and product information.
• Work to resolve customer service issues.
• Process customer orders into ERP system.
• Generate, update and close customer notes in CRM database.

Qualifications

• High school diploma or equivalent.
• Multi-task with accuracy and promptness in a busy call center environment.
• Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.
• Proficient data entry skills.
• Computer skills: basic knowledge of Microsoft Office.
• Ability to interface cooperatively with the customer service team and all related departments.
• Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

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