Temp Dispatch & Customer Service Coordinator

Best Plumbing Group LLC; Seattle (WA); On-site; USD 25,000 - 36,000; Part time

Job summary

Best Plumbing Group LLC in Seattle is seeking a reliable, organized in-office support specialist to assist our Dispatch and Customer Service team. The role involves coordinating service appointments, communicating with customers and technicians, and maintaining accurate job information in ServiceTitan.

The ideal candidate will manage multiple priorities in a fast-paced environment, provide professional customer service, and help ensure timely scheduling and follow-up visits.

Qualifications

• High school diploma or GED required.
• Experience in customer service, dispatching, scheduling, or office administration preferred.
• Experience with ServiceTitan or similar scheduling software preferred but not required.

Responsibilities

• Assist with scheduling and dispatching service technicians using ServiceTitan.
• Monitor dispatch board and coordinate technician availability, appointment times, and customer needs.
• Coordinate return appointments and follow-up visits; communicate updates to customers and technicians.
• Communicate with customers and technicians regarding job status, scheduling changes, and service needs.
• Maintain accurate customer records and update job records in ServiceTitan.
• Assist with documenting customer communications and scheduling-related notes.

Skills

Clear communication

Organizational skills

Multitasking

Customer service

Team collaboration

Professional telephone etiquette

Education

High school diploma or GED

Tools

ServiceTitan

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Best Plumbing Group LLC in Seattle is seeking a reliable, organized in-office support specialist to assist our Dispatch and Customer Service team. The role involves coordinating service appointments, communicating with customers and technicians, and maintaining accurate job information in ServiceTitan.

The ideal candidate will manage multiple priorities in a fast-paced environment, provide professional customer service, and help ensure timely scheduling and follow-up visits.