Hybrid Customer Accounts & Sales Support Associate

Nestlé S.A.; Solon (OH); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Job summary

Nestlé USA is seeking a Customer Account Associate - Grocery West to support the Account Director and Managers in achieving annual sales goals through customer account support, retail coordination, reporting, and systems administration.

The role emphasizes coordination of planning meetings, item data maintenance, and automated reporting while collaborating across functions in a hybrid work environment. Salary range is stated with bonus eligibility and strong benefits.

Qualifications

• Bachelor’s degree preferred, or 1–2 years of relevant professional experience.
• Experience in sales support, customer support, administrative, analytical roles.
• Strong organization, time management, attention to detail, and accuracy.
• Proficiency in Microsoft Office Suite; familiarity with SharePoint.

Responsibilities

• Coordinate retail execution materials, NRS workbooks, sell sheets and distribution activities.
• Maintain customer forms, item data, product attributes, pricing, UPCs, dimensions, and customer item records.
• Support item setup in customer systems, including new item launches and customer initiatives.
• Coordinate planning meetings, including JBP, ICP, and internal business planning sessions.
• Manage automated customer reporting, reset calendars, category update submissions, and related forms.
• Coordinate sample ordering and related follow-up.
• Support deduction analysis with Account Managers and Sales Finance.
• Support customer metric forecasting, trade events, planning inputs, and system alignment to ensure forecast accuracy.
• Reconcile customer and internal forecasts and support trade management, new item setup, and financial reconciliations.

Skills

Sales support

Customer support

Administrative

Analytical

Cross-functional collaboration

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

SharePoint

Collaboration tools

Job description

Nestlé USA is seeking a Customer Account Associate - Grocery West to support the Account Director and Managers in achieving annual sales goals through customer account support, retail coordination, reporting, and systems administration.

The role emphasizes coordination of planning meetings, item data maintenance, and automated reporting while collaborating across functions in a hybrid work environment. Salary range is stated with bonus eligibility and strong benefits.