Customer Account Associate — Trade & Data Admin

Nestlé; Arlington (VA); On-site; USD 67,000 - 98,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Performance-based incentives

Job summary

Nestlé USA is seeking an Associate, Customer Account to support Account Directors and Managers in achieving annual sales objectives through customer account support, distributor coordination, and systems administration.

This role focuses on trade auditing, post-audit claims, pricing discrepancies, and large-scale planning meetings, while maintaining item data, pricing, and customer records in internal systems.

Qualifications

• Bachelor’s degree preferred, or 1–2 years of relevant professional experience.
• Experience in administrative, analytical, sales support, customer support, Field Sales Representative, or Customer Account Analyst roles preferred.
• Strong organization, time management, attention to detail, and accuracy.
• Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools.
• Ability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners.

Responsibilities

• Support trade deduction analysis, reconciliation, workflow administration, and documentation in partnership with Account Management and Sales Finance.
• Manage customer post-audit claims, including undisputed claim resolution, disputed claim tracking, and timely response management.
• Research and resolve deduction discrepancies, lead follow-up on complex claims, and participate in customer/vendor meetings as needed.
• Drive collection of unauthorized deductions and credits while supporting profitable business performance.
• Support customer metric forecasting, off-invoice trade events, planning tool inputs, and alignment between customer and internal systems.
• Reconcile customer forecasts with Nestlé internal forecasts and support new item setup, trade management, and financial reconciliations.
• Coordinate with Nestlé Retail Services on logistics, distribution activities, NRS workbooks, and sell sheets.
• Prepare upcoming-period NRS materials and participate in monthly distributor touchpoints.
• Resolve distributor-to-customer system connectivity issues and monitor out-of-stock reporting, sales impact, and follow-up communications.
• Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item management records.
• Support item setup and maintenance in Osprey and customer systems, including new item implementation and customer initiatives.
• Coordinate and support large-scale planning meetings, including JBP, ICP, industry events, and internal business planning sessions.
• Manage automated customer reporting, retailer reset calendars, category update submissions, and related customer forms.
• Investigate and resolve pricing discrepancies involving contracts, EDI submissions, promotional events, and customer/system updates.
• Manage promotional contracts, validate dates, lead times, and funding amounts, and review promotional activities with Account Managers.
• Coordinate sample ordering and maintain sample inventory records.

Skills

Trade analysis

Claims management

Forecasting support

Pricing coordination

Customer support

Education

Bachelor’s degree

Tools

MS Office

SharePoint

EDI tools

Job description

Nestlé USA is seeking an Associate, Customer Account to support Account Directors and Managers in achieving annual sales objectives through customer account support, distributor coordination, and systems administration.

This role focuses on trade auditing, post-audit claims, pricing discrepancies, and large-scale planning meetings, while maintaining item data, pricing, and customer records in internal systems.