Hybrid Customer Account Specialist I

Medel S.r.l.; Durham (NC); Hybrid; USD 30,000 - 33,000; Full time

Job summary

MED-EL Corporation in Durham, NC seeks a Customer Account Services Specialist I to handle inquiries from institutions, clinics, patients and caregivers. The role processes orders, prepares correspondence, and fulfills customer needs to ensure high service standards.

This full-time hybrid position is office-based in Durham, NC, with responsibilities across sales, support, and regulatory compliance to support patient care and clinical partners.

Qualifications

• 1–2 years of customer account experience preferred.
• Excellent customer service for internal and external customers.
• Strong interpersonal skills and ability to handle stressful situations.
• Familiarity with MED-EL Quality System requirements and regulatory standards.

Responsibilities

• Be the primary contact for customers including providers and patients.
• Process orders and fulfill customer requests to ensure satisfaction.
• Assist with purchase orders, loaner orders, and other institution requests.
• Coordinate with internal teams to maintain accurate account information.
• Handle inquiries efficiently across multiple communication channels.

Skills

Customer account experience

Excellent customer service

People skills

Regulatory compliance

Education

High school diploma

Job description

MED-EL Corporation in Durham, NC seeks a Customer Account Services Specialist I to handle inquiries from institutions, clinics, patients and caregivers. The role processes orders, prepares correspondence, and fulfills customer needs to ensure high service standards.

This full-time hybrid position is office-based in Durham, NC, with responsibilities across sales, support, and regulatory compliance to support patient care and clinical partners.