Hybrid Medicaid Customer Support Specialist

iT Resource Solutions.net,inc; Raleigh (NC); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A client-focused resource management firm in Raleigh, NC is seeking a Customer Service Specialist II to provide exceptional service in a hybrid role. You will assist North Carolina Medicaid recipients and providers with claims and benefits inquiries while managing inbound calls. Candidates should have a High School Diploma/GED and 1+ years of customer service experience. This position offers a structured training program transitioning to a hybrid schedule, requiring 3 days in the office per week.

Qualifications

• 1+ years of related experience in customer service.
• Ability to manage and support inquiries related to claims.
• Willingness to work in a hybrid environment.

Responsibilities

• Handle inbound calls regarding Medicaid claims and eligibility.
• Support North Carolina Medicaid recipients and providers.
• Assist customers with inquiries related to benefits and claims.

Skills

Customer service expertise

Good communication skills

People skills

Education

High School Diploma/GED

Job description

A client-focused resource management firm in Raleigh, NC is seeking a Customer Service Specialist II to provide exceptional service in a hybrid role. You will assist North Carolina Medicaid recipients and providers with claims and benefits inquiries while managing inbound calls. Candidates should have a High School Diploma/GED and 1+ years of customer service experience. This position offers a structured training program transitioning to a hybrid schedule, requiring 3 days in the office per week.