Hybrid Customer Account & Orders Specialist

Med-El-Corporation; Durham (NC); Hybrid; USD 38,000 - 52,000; Full time

Job summary

MED-EL Corporation in Durham, NC is seeking a Customer Account Services Specialist I to support institutions, clinics, patients, and caregivers with product questions and orders. This full-time hybrid role combines office presence in Durham with flexible work arrangements to ensure excellent service and timely responses.

You will process orders (POs and loaner orders), manage patient requests, and collaborate with Insurance, Accounting, and Sales teams to maintain strong account relationships

Qualifications

• High School graduate or equivalent.
• 1-2 years of customer account experience preferred.
• Excellent customer service for internal and external customers.
• Ability to handle challenging and stressful situations and meet deadlines.

Responsibilities

• Serve as the primary contact for customers and professional contacts regarding product needs.
• Process orders and inquiries across multiple channels to ensure accuracy.
• Assist customers in the purchasing process and set appropriate expectations.
• Manage institution and loaner orders and related documentation.
• Handle patient requests, including troubleshooting and warranty orders.
• Collaborate with internal teams to maintain account relationships.

Skills

Customer service

Communication skills

Stress management

Attention to detail

Education

High School diploma or equivalent

Job description

MED-EL Corporation in Durham, NC is seeking a Customer Account Services Specialist I to support institutions, clinics, patients, and caregivers with product questions and orders. This full-time hybrid role combines office presence in Durham with flexible work arrangements to ensure excellent service and timely responses.

You will process orders (POs and loaner orders), manage patient requests, and collaborate with Insurance, Accounting, and Sales teams to maintain strong account relationships