Hybrid CSR — Tech-Savvy Customer Care & Sales Support

Snapon; Crystal Lake (IL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid Work From Home program

13 vacation days and 1 week sick time

Full medical with Dental and Vision

401k with company match

Employee Stock Purchase Program

Employee Purchase Program

Pension

Annual raises and bonuses

Job summary

Snap-on is hiring in Crystal Lake for an in-office Customer Care Specialist to support our franchise network. The role involves handling phone, email and text communications in a fast-paced, world-class customer experience environment. Local candidates only, with a 11:00 am–7:30 pm shift, Monday through Friday.

The position offers competitive pay, full benefits, a hybrid Work From Home program (up to 10 days per month) and opportunities for sales bonuses based on performance.

Qualifications

• 2 years of customer service experience; call center environment preferred.
• High school diploma or equivalent.
• Proficient data entry skills.
• Computer skills: basic knowledge of Microsoft Office.
• Ability to remain calm under pressure and work in stressful situations to promote good customer relations.

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors and distribution centers.
• Provide technical product, statement and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• Respond to customer requests for quotes and product information.
• Work to resolve customer service issues.
• Process customer orders into ERP system.
• Generate, update and close customer notes in CRM database.

Skills

Customer service

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

ERP system

Job description

Snap-on is hiring in Crystal Lake for an in-office Customer Care Specialist to support our franchise network. The role involves handling phone, email and text communications in a fast-paced, world-class customer experience environment. Local candidates only, with a 11:00 am–7:30 pm shift, Monday through Friday.

The position offers competitive pay, full benefits, a hybrid Work From Home program (up to 10 days per month) and opportunities for sales bonuses based on performance.