Customer Care Representative

Snapon; Crystal Lake (IL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid Work From Home program

13 vacation days and 1 week sick time

Full medical with Dental and Vision

401k with company match

Employee Stock Purchase Program

Employee Purchase Program

Pension

Annual raises and bonuses

Job summary

Snap-on is hiring in Crystal Lake for an in-office Customer Care Specialist to support our franchise network. The role involves handling phone, email and text communications in a fast-paced, world-class customer experience environment. Local candidates only, with a 11:00 am–7:30 pm shift, Monday through Friday.

The position offers competitive pay, full benefits, a hybrid Work From Home program (up to 10 days per month) and opportunities for sales bonuses based on performance.

Qualifications

• 2 years of customer service experience; call center environment preferred.
• High school diploma or equivalent.
• Proficient data entry skills.
• Computer skills: basic knowledge of Microsoft Office.
• Ability to remain calm under pressure and work in stressful situations to promote good customer relations.

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors and distribution centers.
• Provide technical product, statement and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• Respond to customer requests for quotes and product information.
• Work to resolve customer service issues.
• Process customer orders into ERP system.
• Generate, update and close customer notes in CRM database.

Skills

Customer service

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

ERP system

Job description

Overview Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on's Customer Care Center is currently hiring in-office CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center (this is not a fully remote role; you must be local). Shift time will be 11:00 am to 7:30 pm Monday through Friday.

Benefits and Perks

• $20.50/hour
• Opportunity to earn Sales Bonus ($200-$750) each month
• Hybrid Work From Home program (up to 10 days each month based on metric performance)
• Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
• Employee Assistance Program
• Full medical with options for Dental and Vision
• 401k with company match
• Employee Stock Purchase Program
• Employee Purchase Program
• Pension
• Ability to bid on other shifts based on job performance
• Annual raises and bonuses (dependent on profitability of the business)

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors and distribution centers.
• Provide technical product, statement and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• Respond to customer requests for quotes and product information.
• Work to resolve customer service issues.
• Process customer orders into ERP system.
• Generate, update and close customer notes in CRM database.

Qualifications

• 2 years of customer service experience, call center environment preferredHigh school diploma or equivalent.
• Multi-task with accuracy and promptness in a busy call center environment.
• Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.
• Proficient data entry skills.
• Computer skills: basic knowledge of Microsoft Office.
• Ability to interface cooperatively with the customer service team and all related departments.
• Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran#IND-CCC