Evening CSR: Problem Solver & Client Advocate

Staffmark; Crystal Lake (IL); On-site; USD 22,787,000 - 32,455,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability Insurance

401(k) Plan

Supportive Team Environment

Job summary

Staffmark is seeking a Customer Service Representative in Crystal Lake, IL. In this role, you will assist customers by resolving inquiries, processing orders, and providing exceptional service.

The ideal candidate will have strong communication skills and experience in customer service. We offer competitive weekly pay and comprehensive benefits including medical and optional 401(k) plan to support your future.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Commitment to professionalism, accuracy, and customer satisfaction.

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants and vendors.
• Provide technical product and order management support.
• Respond to customer requests for quotes and product information.
• Process customer orders into the ERP system.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Data entry

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

CRM software

SAP Programs

Job description

Staffmark is seeking a Customer Service Representative in Crystal Lake, IL. In this role, you will assist customers by resolving inquiries, processing orders, and providing exceptional service.

The ideal candidate will have strong communication skills and experience in customer service. We offer competitive weekly pay and comprehensive benefits including medical and optional 401(k) plan to support your future.