Hybrid CSR – Order Processing & White-Glove Support (NJ)

Atrium Staffing LLC; Cranbury Township (NJ); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Atrium Care Package

Healthcare plans

Discount programs

Paid time off

Job summary

Atrium Staffing LLC is seeking a Customer Service Representative for a temp-to-hire role in New Jersey. The role involves assisting customers via phone, email, and live chat, processing orders, and providing timely updates.

Onsite three days per week in Cranbury Township, the position runs 8 am–5 pm. Qualifications include at least 1 year of office experience with Microsoft Office, strong written and verbal communication, and a knack for de-escalation and white-glove service.

Qualifications

• 1 year of office experience, MS Office proficiency.
• Experience with customers, de-escalation, and white-glove service.
• Strong written and verbal communication skills.
• Tech-savvy, able to toggle between multiple screens.

Responsibilities

• Manage an email inbox for the department and respond to requests.
• Answer inbound calls, process orders, and assist customers.
• Use the ERP system to investigate orders and provide documentation.
• Collaborate closely with the Sales team.

Skills

Microsoft Office Suite

Customer service

Strong communication

Tech-savvy

Education

Associate's degree

Tools

ERP system

Job description

Atrium Staffing LLC is seeking a Customer Service Representative for a temp-to-hire role in New Jersey. The role involves assisting customers via phone, email, and live chat, processing orders, and providing timely updates.

Onsite three days per week in Cranbury Township, the position runs 8 am–5 pm. Qualifications include at least 1 year of office experience with Microsoft Office, strong written and verbal communication, and a knack for de-escalation and white-glove service.