Customer Service Representative

Atrium; Wayne (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

Atrium in Wayne, NJ seeks a Customer Service Representative to be the primary contact for customer inquiries, orders, and support requests. This role emphasizes accurate order processing, timely communication, and cross-department coordination to meet customer needs.

Must be legally authorized to work in the United States and capable of collaborating with Sales, Purchasing, Production, Shipping, and Logistics to ensure exceptional service and smooth order flow.

Qualifications

• Previous customer service or order processing experience preferred.
• Strong communication, organizational, problem-solving, and multitasking skills.
• Proficiency in Microsoft Office; experience with ERP or order management systems preferred.

Responsibilities

• Receive, review, and process customer orders via multiple channels to ensure accuracy and timeliness.
• Enter sales and contract orders into ERP and provide order confirmations.
• Monitor inventory, track shipments, and communicate updates to customers.
• Coordinate with Sales, Purchasing, Production, Shipping, and Logistics to resolve issues.
• Respond to samples, returns, product specs, and regulatory documentation requests.
• Maintain accurate customer records and product information in the system.

Skills

Customer service

Order processing

Communication

Multitasking

Microsoft Office

ERP systems

Team collaboration

Problem-solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

ERP coursework or certification beneficial

Tools

ERP systems

Microsoft Office (Word/Excel/Outlook)

Job description

Atrium is seeking on behalf of our client a Customer Service Representative based in Wayne, NJ.

A background check may be run only after a conditional offer is made, where permitted by law.

Position: Customer Service Representative

Location: Wayne, NJ

Employment Type: Full-time

Compensation: $70-80K

Position Overview

The Customer Service Representative will serve as the primary point of contact for customer inquiries, orders, and support requests. This role ensures accurate order processing, timely communication, and effective coordination across departments to meet customer needs. The position requires strong attention to detail, collaboration, and a commitment to delivering exceptional service. Must be legally authorized to work in the United States.

Responsibilities

• Receive, review, and process customer orders via phone, email, fax, and electronic ordering systems to ensure accuracy and timeliness.
• Enter sales and contract orders into the company’s ERP system and provide timely order confirmations to customers.
• Monitor inventory availability, track shipments, follow up on backorders, and communicate order updates proactively.
• Coordinate with Sales, Purchasing, Production, Shipping, Logistics, and other departments to resolve order issues and meet customer requirements.
• Respond to customer requests for samples, returns, product specifications, and regulatory documentation promptly.
• Maintain accurate customer records, order documentation, and product information in the system.
• Communicate customer complaints, order discrepancies, and delivery concerns to the appropriate internal teams for resolution.
• Assist with special projects and support quality, food safety, and regulatory compliance initiatives as needed.

Required Experience/Skills

• Previous customer service or order processing experience preferred.
• Strong communication, organizational, problem-solving, and multitasking skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook; experience with ERP or order management systems preferred.
• Ability to work collaboratively across multiple departments in a team-oriented environment.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Industry experience in food, flavor, fragrance, or manufacturing is a plus.

Preferred Experience/Skills

• Experience managing customer accounts and order fulfillment in a manufacturing or production environment.
• Familiarity with ERP systems and data entry best practices.
• Strong analytical and troubleshooting skills for resolving order or inventory issues.
• Ability to prioritize tasks and manage multiple deadlines effectively.
• Excellent written and verbal communication skills for professional customer interaction.

Education Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• Coursework or certification in customer service or supply chain management is beneficial.
• Ongoing professional development in customer relations or ERP systems encouraged.

If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO