B2B CSR - Hybrid, ERP/CRM Expert

ASC Engineered Solutions, LLC; Romeoville (IL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

ASC Engineered Solutions, LLC is seeking a Customer Service Representative- West in Romeoville, IL. The CSR is the primary contact for customers, handling inquiries, resolving issues, and supporting sales efforts. This is a full-time hybrid role with a Mon–Fri schedule, 10:00am–7:00pm, working with the West team.

This position requires strong communication skills, problem-solving abilities, and proficiency with ERP and CRM tools to ensure first-contact resolution and high customer satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to stay calm under pressure.
• ERP experience; CRM experience is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Assist customers with product and service questions and account management.
• Resolve complaints with empathy and efficiency; process RMAs, credits, and debits.
• Collaborate cross-functionally to address customer needs.
• Document interactions in the CRM and ERP systems.
• Monitor KPIs and contribute to process improvements.

Skills

Communication skills

Conflict resolution

Problem solving

Customer focus

Adaptability

Education

Bachelor's degree or equivalent

Tools

ERP

CRM

Job description

ASC Engineered Solutions, LLC is seeking a Customer Service Representative- West in Romeoville, IL. The CSR is the primary contact for customers, handling inquiries, resolving issues, and supporting sales efforts. This is a full-time hybrid role with a Mon–Fri schedule, 10:00am–7:00pm, working with the West team.

This position requires strong communication skills, problem-solving abilities, and proficiency with ERP and CRM tools to ensure first-contact resolution and high customer satisfaction.