Hybrid CSR in Reno | Empathetic Problem-Solver in Tech

Tessco; Reno (NV); Hybrid; USD 27,552 - 31,684; Full time

Benefits offered by this job

Hybrid work schedule

401(k) match

Medical, dental, vision, and Rx plans

Tuition subsidy

Job summary

Tessco in Reno, NV is seeking a Customer Service Representative to join our call center, supporting customers via phone, chat, and email. You will transform inquiries into orders while delivering an exceptional customer experience and collaborating across teams.

We value a professional phone demeanor, rapid rapport building, clear communication, and a customer-first mindset. The role offers a hybrid schedule, 401(k) with company match, comprehensive health plans, and tuition subsidy.

Qualifications

• Professional and pleasant phone demeanor.
• Great at building rapport and making connections quickly.
• Excellent verbal and written communication skills.
• A natural problem solver with a customer first mindset.
• Strong attention to detail and good follow up skills.
• Ability to multi-task and respond to rapid change.
• Demonstrate empathetic active listening skills.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers.
• Provide an exceptional customer experience on each call or interaction.
• Process NetSuite pre- and post-sale cases (we will train you).
• Provide Tessco.com support to customers.
• Convert inquiries into orders while promoting Tessco's value proposition in all customer correspondence.
• Process quotes and orders accurately and timely using our solid processes.
• Collaborate with team members to get customers the solution they need.
• Mentor new team members for smooth and efficient onboarding.
• Possible travel for trainings as needed.

Skills

Phone demeanor

Rapport building

Verbal and written communication

Customer-first mindset

Attention to detail

Multi-tasking

Empathetic listening

Education

Bachelor's degree or equivalent experience

Job description

Tessco in Reno, NV is seeking a Customer Service Representative to join our call center, supporting customers via phone, chat, and email. You will transform inquiries into orders while delivering an exceptional customer experience and collaborating across teams.

We value a professional phone demeanor, rapid rapport building, clear communication, and a customer-first mindset. The role offers a hybrid schedule, 401(k) with company match, comprehensive health plans, and tuition subsidy.