Customer Service Representative

TESSCO Inc; Nevada (IA); Hybrid; USD 27,552 - 31,684; Full time

Benefits offered by this job

Hybrid work schedule

401K with company match

Medical, dental, vision plans

Tuition subsidy

Job summary

Tessco Inc. in Reno, NV seeks a Customer Service Representative to join our Call Center team. You will respond to inquiries via phone, email, and live chat, convert inquiries into orders, and collaborate across teams to resolve issues.

We value a friendly, patient demeanor, strong communication, and the ability to multitask in a fast-paced environment. Bachelor's degree is preferred; prior call center experience is a plus. Training on NetSuite provided. Travel for trainings may be required.

Qualifications

• Professional and pleasant phone demeanor.
• Great at building rapport and making connections quickly.
• Excellent verbal and written communication skills.
• A natural problem solver with a customer first mindset.
• Strong attention to detail and good follow up skills.
• Ability to multi-task and respond to rapid change.
• Demonstrate empathetic active listening skills.
• Bachelor's degree or equivalent experience preferred.
• Bonus points if you have worked in a call center or customer support role.

Responsibilities

• Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers.
• Provide an exceptional customer experience on each call or interaction.
• Process NetSuite pre- and post-sale cases (we will train you).
• Provide Tessco.com support to customers.
• Convert inquiries into orders while promoting Tesscos value proposition in all customer correspondence.
• Process quotes and orders accurately and timely using our solid processes.
• Collaborate with team members to get customers the solution they need.
• Mentor new team members for smooth and efficient onboarding.
• Possible travel for trainings as needed.

Skills

Phone etiquette

Rapport building

Verbal communication

Written communication

Multitasking

Empathetic listening

Detail oriented

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

NetSuite

Job description

Reno, Nevada, United States

Position Title: Customer Service Representative

Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

Building Our Wireless World, Together.

Come build your career at Tessco. We are searching for a Customer Service Representative in Reno, NV to join our team!

We are looking for someone to join our team who is passionate about helping others. Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges.

Responsibilities:

• Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers
• Provide an exceptional customer experience on each call or interaction
• Process NetSuite pre- and post-sale cases (we will train you)
• Provide Tessco.com support to customers
• Convert inquiries into orders while promoting Tesscos value proposition in all customer correspondence
• Process quotes and orders accurately and timely using our solid processes
• Collaborate with team members to get customers the solution they need
• Mentor new team members for smooth and efficient onboarding
• Possible travel for trainings as needed

Qualifications:

• Professional and pleasant phone demeanor
• Great at building rapport and making connections quickly
• Excellent verbal and written communication skills
• A natural problem solver with a customer first mindset
• Strong attention to detail and good follow up skills
• Ability to multi-task and respond to rapid change
• Demonstrate empathetic active listening skills
• Bachelor's degree or equivalent experience preferred
• Bonus points if you have worked in a call center or customer support role

Why Join Our Team?

• Hybrid work schedule
• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy

Pay Range: $20.00/hour - $23.00/hour

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal employment opportunity, including veterans and individuals with disabilities.