Reno Hybrid Customer Support Specialist

Best Buy Health; Reno (NV); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Health is seeking a Customer Care Representative in Reno, NV. You’ll handle calls from customers and caregivers, guide billing and service plan questions, and perform basic tech troubleshooting with HIPAA-compliant data handling.

The role is hybrid, requiring proximity to the Reno office and potential in-office days up to 3 per week. Excellent listening and documentation skills are essential.

Qualifications

• 1 year of customer service or call center experience.
• Experience in a fast-paced call center is preferred.
• Experience working with technology-focused environments is preferred.
• Experience serving senior-aged customers is preferred.

Responsibilities

• Handle high volume inbound calls from subscribers and caregivers.
• Listen actively, provide supportive responses, and resolve needs.
• Recommend products and services aligned with customer needs.
• Protect customer information per regulations (CPNI, PCI, HIPAA).

Skills

Customer service

Call center experience

Bilingual or inclusive communication

Job description

Best Buy Health is seeking a Customer Care Representative in Reno, NV. You’ll handle calls from customers and caregivers, guide billing and service plan questions, and perform basic tech troubleshooting with HIPAA-compliant data handling.

The role is hybrid, requiring proximity to the Reno office and potential in-office days up to 3 per week. Excellent listening and documentation skills are essential.