Dispatcher

Mattioni Plumbing, Heating & Cooling

Downingtown (Chester County)

Hybrid

USD 23,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

Competitive pay

Healthcare package

Dental/vision plans

Paid time off

401(k) match

On-demand pay

Laptop provided

Employee discount

Career training

Job summary

Mattioni Plumbing, Heating & Cooling, Inc. is seeking a Dispatcher to coordinate daily scheduling for our field service technicians, ensuring timely maintenance, repairs, and demand calls.

You will communicate with customers, vendors, and staff to optimize routes, workloads, and revenue opportunities. The ideal candidate is highly organized, possesses strong communication skills, and is committed to delivering top-notch customer service.

Qualifications

Must be highly organized with excellent follow-through.
Clear verbal and written communication skills.
Demonstrates loyalty and passion for Mattioni Plumbing, Heating & Cooling.
Strong integrity and professional presentation.

Responsibilities

Schedule field technicians for maintenance, service, and demand calls.
Act as liaison between office, technicians, customers and vendors.
Provide logistics support and status updates to customers and staff.
Match available technicians to jobs by skill and location.
Identify liability categories and suggest risk-reduction strategies.
Help grow revenue through account management and upsell where appropriate.
Maintain exemplary attendance per the Employee Handbook.
Be available for overtime as required.

Skills

Highly organized

Strong communication

Brand loyalty to Mattioni

High integrity

Outgoing personality

Team player who wins

Motivated self-starter

Stress tolerance

Reliable transportation to Downingtown

Education

High school diploma or equivalent

Job description

Who You Are

You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We know how to get weird & win! People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, and room to grow.

What We Do

We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems.

The Big Task for a Dispatcher

The Dispatcher role will communicate directly with customers, vendors, suppliers and other team staff members. It requires scheduling all field service technicians on a daily for maintenance agreement visits, service repair calls and demand calls. The position acts as a liaison between the office and all assigned service technicians. The candidate will exhibit a high level of professionalism and possess superior communication and presentation skills. Must have the knowledge, drive, organization, and intelligence to implement existing processes with a focus on maximum revenue opportunity as well as our customer service experience. Exceptional time management and multi-tasking skills are a must!

Key Sub Tasks for a Dispatcher

Maintain the work schedules for field technicians and assure that all customer commitments are met.
Providing logistical support to technicians and communicating with both fellow employees and customers.
Informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion
Must be able to match each available technician to a job based on that technician's skill level and location.
Assist with identifying categories of liability and suggest strategies to reduce potential liability.
Increase revenue from established customers and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.
Exemplary attendance with minimal occurrences of unplanned time off in adherence with the Company Employee Handbook.
Available to work overtime, as required by daily duties, as needed (schedule discussed at time of offer).

Desired Skills and Experience

Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Passionate about Mattioni Plumbing, Heating & Cooling and loves the brand.
High integrity with advanced social skills and ability to make solid connections.
Outgoing personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, self-starter who is flexible and has a great attitude on life.
Tolerance for elevated levels of stress and demands of a fast-paced level of work tasks.
Reliable transportation to Downingtown, PA 19335 required.
High school diploma or equivalent (Preferred).

What We Offer

Competitive hourly pay + bonus opportunities.
Company-sponsored healthcare package.
Dental/vision plans.
Paid time off.
Paid maternity/paternity leave.
401 (k) Retirement Plan with up to 3.5% Match Company Contribution
ZayZoon On-Demand Pay Program
Complimentary Mattioni VIP membership.
Employee discount.
New technology including fully loaded laptop and access to integrated software.
Employee referral program.
Company SWAG.
Company events.
Ongoing training.
Career advancement.
This job has the opportunity to work a hybrid schedule, with mandatory office hours and the ability to work remotely.

Looking for more than just a job? Join Mattioni Plumbing, Heating & Cooling, where we do more than fix homes, we fuel careers, forge futures, and build a team where you are free to grow, fired up to serve, and celebrated for being yourself. Trusted across Southern Pennsylvania since 1948, we continue to grow, innovate, and deliver best in class service while staying grounded in our core values and legacy. Here, you will be part of something bigger than the day to day work, a supportive, family environment, the most important benefit of all, where you can build relationships, take pride in your work, and make a real impact. Be yourself and bring energy as part of a culture that Gets Weird and Wins. If you are ready to grow your career with a team that invests in its people, learn more at callmattioni.com/careers

Pay

$20.00 per hour base, with first-year earning potential of $65,000+ through a compensation plan that includes bonus opportunities, overtime at 1.5x the hourly rate, and on-call pay.

Schedule