Customer Service Representative

Mattioni Plumbing, Heating & Cooling, Inc.; Downingtown (Chester County); Hybrid; USD 23,419,000 - 37,195,000; Full time

Benefits offered by this job

Competitive pay and bonus program

Company-sponsored healthcare

Dental/vision plans

Paid time off

Paid maternity/paternity leave

401(k) with company match

On-demand pay program

VIP Mattioni membership

Employee discount

New technology (laptop) and software

Employee referral program

Company SWAG

Company events

Ongoing training

Career advancement

Hybrid schedule

Job summary

Mattioni Plumbing, Heating & Cooling, Inc. in Downingtown, PA is seeking a Customer Service Representative to turn incoming calls into booked service appointments. You will learn the script, support dispatch, and help maintain the customer database with accurate records.

This full-time hybrid role offers a competitive hourly wage with bonus opportunities, company healthcare, 401(k) with match, paid time off, and opportunities for growth within a family-owned team.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call-center setting preferred.
• Ability to learn and follow a call script and procedures.

Responsibilities

• Promote customer satisfaction by converting incoming customer calls into booked service appointments.
• Learn the call script to sound professional and authentic when speaking with customers.
• Participate in training to grow and develop as a professional.
• Maintain and update the customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Skills

Customer service

Communication

Time management

Education

High school diploma or equivalent

Job description

Who You Are

You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We know how to get weird & win! People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, and room to grow.

What We Do

We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems.

The Big Task for a Customer Service Representative

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks for a Customer Service Representative

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.


• Participate in training so that you grow and develop as a professional.


• Maintain and update our customer database with complete and accurate information.


• Maintain communication with dispatch and your manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer:

• Competitive hourly pay + bonus opportunites.


• Company-sponsored healthcare package.


• Dental/vision plans.


• Paid time off.


• Paid maternity/paternity leave.


• 401 (k) Retirement Plan with up to 3.5% Match Company Contribution


• ZayZoon On-Demand Pay Program


• Complimentary Mattioni VIP membership.


• Employee discount.


• New technology including fully loaded laptop and access to integrated software.


• Employee referral program.


• Company SWAG.


• Company events.


• Ongoing training.


• Career advancement.


• This job has the opportunity to work a hybrid schedule, with mandatory office hours and the ability to work remotely.

Looking for more than just a job? Join Mattioni Plumbing, Heating & Cooling, where we do more than fix homes, we fuel careers, forge futures, and build a team where you are free to grow, fired up to serve, and celebrated for being yourself. Trusted across southeastern Pennsylvania since 1948, we continue to grow, innovate, and deliver best in class service while staying grounded in our core values and legacy. Here, you will be part of something bigger than the day to day work, a supportive, family environment, the most important benefit of all, where you can build relationships, take pride in your work, and make a real impact. Be yourself and bring energy as part of a culture that Gets Weird and Wins. If you are ready to grow your career with a team that invests in its people, learn more at callmattioni.com/careers

Job Type: Full-time

Schedule:

• 8 hour shift


• Day shift


• Monday to Friday


• Overtime


• On Call Rotation

Pay: $17.00 per hour w/ earning potential of $45k+ through bonus pay & 1.5x Overtime pay.

Ability to commute/relocate:

• Downingtown, PA 19335: Reliably commute (Required)

Education:

• High school or equivalent (Preferred)

Work Location:

• Hybrid (Office/Remote)

• Candidates must be able to pass a drug and background test (honesty policy is appreciated).