Hybrid Commercial Loan Servicing Specialist

First Business Bank; Indianapolis (IN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

First Business Bank in Indianapolis is seeking a Commercial Loan Servicing Specialist to be the trusted point of contact for business clients. This onsite role offers a potential remote day after onboarding, supporting loan administration and responsive service.

You will process new business loans, manage payoff timelines, reconcile audits, ensure compliance, and use CRM tools and Microsoft Office to prepare reports. A client-focused mindset and teamwork are essential.

Qualifications

• Banking experience preferred.
• Able to effectively and professionally communicate with clients and internal team members.
• Self-motivated, independent and able to effectively utilize training and resource materials.
• Proficiency with Outlook, Excel, Word.
• Experience using CRM tools and internal work queues.

Responsibilities

• Serve as the go-to resource for our business clients.
• Process new business loans efficiently and within established turnaround times.
• Manage payoff timelines and releases.
• Reconcile monthly audit inspections and report findings to management.
• Ensure clients maintain compliance with their agreements.
• Utilize collection skills when needed to support portfolio performance.
• Deliver best-in-class customer service with every interaction.
• Develop a comprehensive understanding of bank policies, processes, and procedures.

Skills

Client communication

Independent worker

Attention to detail

Tools

Outlook

Excel

Word

CRM software

Job description

First Business Bank in Indianapolis is seeking a Commercial Loan Servicing Specialist to be the trusted point of contact for business clients. This onsite role offers a potential remote day after onboarding, supporting loan administration and responsive service.

You will process new business loans, manage payoff timelines, reconcile audits, ensure compliance, and use CRM tools and Microsoft Office to prepare reports. A client-focused mindset and teamwork are essential.