Commercial Loan Servicing Specialist — Hybrid, Client‑Focused

First-Business-Bank; Indianapolis (IN); Hybrid; USD 50,000 - 70,000; Full time

Job summary

First Business Bank is seeking a motivated Commercial Loan Servicing Specialist in Indianapolis to serve as the trusted point of contact for business clients. The role focuses on day-to-day loan servicing, ensuring requests are handled accurately, efficiently, and with exceptional service.

You will coordinate loan processing, payoff timelines, and portfolio reporting while upholding bank policies and regulatory compliance. This onsite role offers partial remote flexibility after onboarding.

Qualifications

• Banking experience preferred.
• Able to communicate effectively with clients and internal teams.
• Proficiency with Outlook, Excel, Word.

Responsibilities

• Serve as the go-to resource for our business clients.
• Process new business loan servicing requests accurately and timely.
• Manage payoff timelines and loan releases.
• Reconcile monthly audit inspections and report findings to management.
• Ensure clients comply with loan agreements.
• Utilize collection skills to support portfolio performance when needed.
• Deliver best-in-class service with every interaction.
• Develop understanding of bank policies and procedures.

Skills

Client service

Communication

MS Office

CRM systems

Attention to detail

Tools

CRM software

Microsoft Office

Job description

First Business Bank is seeking a motivated Commercial Loan Servicing Specialist in Indianapolis to serve as the trusted point of contact for business clients. The role focuses on day-to-day loan servicing, ensuring requests are handled accurately, efficiently, and with exceptional service.

You will coordinate loan processing, payoff timelines, and portfolio reporting while upholding bank policies and regulatory compliance. This onsite role offers partial remote flexibility after onboarding.