Commercial Lending Support Specialist

First Merchants Bank; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base Pay PLUS Bonuses

Medical, Dental and Vision Insurance

401k

Paid Parental Leave

Tuition Reimbursement

Job summary

First Merchants Bank is looking for a Small Business Client Support Specialist in Indianapolis, Indiana. This role is vital for supporting the Small Business Banking team by managing loan requests and ensuring customer satisfaction. The ideal candidate will demonstrate strong analytical skills, exceptional customer service abilities, and knowledge of banking regulations.

Successful candidates will be responsible for delivering high-quality service, maintaining compliance with regulatory standards, and managing multiple priorities in a dynamic environment. The bank offers a range of benefits including medical insurance, 401k plans, and tuition reimbursement.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three years experience in administration, banking, or financial services.
• Strong analytical and organizational skills are essential.

Responsibilities

• Execute and support Business Banking Lending Requests.
• Deliver exceptional customer service to commercial clients.
• Perform transaction support for client account operations.
• Monitor portfolio management activities alongside the Small Business Banking team.
• Ensure compliance with regulatory and audit standards.

Skills

Customer service

Attention to detail

Analytical skills

Microsoft Office proficiency

Education

High school diploma or equivalent (GED)

3 years administration or financial services experience

Job description

First Merchants Bank is looking for a Small Business Client Support Specialist in Indianapolis, Indiana. This role is vital for supporting the Small Business Banking team by managing loan requests and ensuring customer satisfaction. The ideal candidate will demonstrate strong analytical skills, exceptional customer service abilities, and knowledge of banking regulations.

Successful candidates will be responsible for delivering high-quality service, maintaining compliance with regulatory standards, and managing multiple priorities in a dynamic environment. The bank offers a range of benefits including medical insurance, 401k plans, and tuition reimbursement.