Commercial Loan Servicing Specialist

First-Business-Bank; Indianapolis (IN); Hybrid; USD 50,000 - 70,000; Full time

Job summary

First Business Bank is seeking a motivated Commercial Loan Servicing Specialist in Indianapolis to serve as the trusted point of contact for business clients. The role focuses on day-to-day loan servicing, ensuring requests are handled accurately, efficiently, and with exceptional service.

You will coordinate loan processing, payoff timelines, and portfolio reporting while upholding bank policies and regulatory compliance. This onsite role offers partial remote flexibility after onboarding.

Qualifications

• Banking experience preferred.
• Able to communicate effectively with clients and internal teams.
• Proficiency with Outlook, Excel, Word.

Responsibilities

• Serve as the go-to resource for our business clients.
• Process new business loan servicing requests accurately and timely.
• Manage payoff timelines and loan releases.
• Reconcile monthly audit inspections and report findings to management.
• Ensure clients comply with loan agreements.
• Utilize collection skills to support portfolio performance when needed.
• Deliver best-in-class service with every interaction.
• Develop understanding of bank policies and procedures.

Skills

Client service

Communication

MS Office

CRM systems

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Join the winning team at First Business Bank as a Commercial Loan Servicing Specialist!

First Business Bank is aTop Workplaces USA company, learn morehere.

At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us!

OVERVIEW

This role is an onsite position 8am-5pm Monday-Friday with the flexibility of 1 day remote post onboarding.

Office Location:

3850 Priority Way South Drive, Indianapolis, IN.

We’re looking for a motivated, detail-oriented Commercial Loan Servicing Specialist to serve as a trusted point of contact for our business clients.

In this role, you’ll help clients navigate the day-to-day servicing of their loans while ensuring requests are handled accurately, efficiently, and with exceptional service.

POSITION OVERVIEW:

• Serving as the go-to resource for our business clients
• Processing new business loans efficiently and within established turnaround times
• Managing payoff timelines and releases
• Reconciling monthly audit inspections and reporting findings to management
• Ensuring clients maintain compliance with their agreements
• Utilizing collection skills when needed to support portfolio performance
• Delivering best-in-class customer service with every interaction
• Developing a comprehensive understanding of bank policies, processes, and procedures

POSITION REQUIREMENTS:

• Banking experience preferred
• Able to effectively and professionally communicate with clients and internal team members.
• Self-motivated, independent and able to effectively utilize training and resource materials.
• Proficiency with Outlook, Excel, Word
• Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace.