Hybrid Senior Commercial Claims Specialist

Liberty Mutual Insurance; Chandler (AZ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid education and training

Hybrid work arrangement

Competitive benefits package

Job summary

Liberty Mutual Insurance seeks a Commercial Insurance Claims Representative in a hybrid work setting that blends in-person collaboration with remote focus to help you stay connected and productive.

You will review, process, and resolve simple to moderately complex commercial claims within policy and legal requirements, interact with insureds, claimants, agents and internal teams, and maintain complete claim files.

Qualifications

• Bachelor’s Degree preferred. High school diploma or equivalent required.
• 1-2 years of experience. Claims handling skills preferred.
• Strong customer service and technology skills.
• Able to navigate multiple systems, strong organizational and communication skills.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured’s, Claimants, Agent’s and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Write simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Skills

Customer service

Technology skills

Multi-system navigation

Communication

Organization

Education

Bachelor's degree or higher

High school diploma or equivalent

Job description

Liberty Mutual Insurance seeks a Commercial Insurance Claims Representative in a hybrid work setting that blends in-person collaboration with remote focus to help you stay connected and productive.

You will review, process, and resolve simple to moderately complex commercial claims within policy and legal requirements, interact with insureds, claimants, agents and internal teams, and maintain complete claim files.