Hybrid Commercial Auto Claims Adjuster

Liberty Mutual Insurance; Weatogue (CT); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Liberty Mutual Insurance is hiring a Commercial Insurance Claims Representative in a hybrid environment designed for collaboration and growth. You will review and process straightforward commercial claims within authority, with education and training fully funded by the company.

The role emphasizes strong customer service, detailed investigations, and timely communication with insureds, agents, and internal teams.

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent is required.
• 1-2 years of claims handling experience or related customer service experience.
• Strong customer service and technology skills; ability to use multiple systems.

Responsibilities

• Investigates claims using internal and external resources and talks with insured or involved parties.
• Extensive and timely direct interaction with insureds, claimants, agents, and internal customers.
• Determines policy coverage by analyzing investigation data and policy terms.
• Establishes claim reserve requirements and makes adjustments during processing.
• Determines and negotiates settlement amounts for damages within authority.
• Writes simple to moderately complex property damage or auto damage estimates.
• Takes statements and cooperates with Field Appraisal, Subrogation, SIU as appropriate.
• Maintains accurate claim files and diaries throughout the lifecycle of claim cases.
• Alerts Unit Leader to potential fraud or subrogation.

Skills

Customer service

Communication

Organization

Reliability

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Claims systems

Job description

Liberty Mutual Insurance is hiring a Commercial Insurance Claims Representative in a hybrid environment designed for collaboration and growth. You will review and process straightforward commercial claims within authority, with education and training fully funded by the company.

The role emphasizes strong customer service, detailed investigations, and timely communication with insureds, agents, and internal teams.