Hybrid Collections Team Lead

U.S. Bank; Marshall (MN); Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Sick leave

Job summary

U.S. Bank is seeking a dynamic leader to manage a team of collectors across delinquency stages and portfolios. The role directs collection activities to meet targets while balancing risk, with a hybrid/remote setup and location expectations of three days on-site per week.

Qualifications include a bachelor’s degree and 3+ years of relevant experience, plus knowledge of collection laws and consumer lending principles. Strong leadership and communication are required.

Qualifications

• Bachelor's degree or equivalent work experience.

Responsibilities

• Leading a team of EF Servicing Team members.
• Training, coaching and mentoring team members.
• Responding to customer inquiries and problems as needed.
• Researching and providing solutions to meet customer needs.
• Engaging with team members and handling escalations.

Skills

Collection knowledge

Communication skills

Team leadership

Regulatory awareness

Education

Bachelor's degree or equivalent

Tools

EF Servicing systems

Online collections software

Job description

U.S. Bank is seeking a dynamic leader to manage a team of collectors across delinquency stages and portfolios. The role directs collection activities to meet targets while balancing risk, with a hybrid/remote setup and location expectations of three days on-site per week.

Qualifications include a bachelor’s degree and 3+ years of relevant experience, plus knowledge of collection laws and consumer lending principles. Strong leadership and communication are required.