Hybrid Collections Counselor — Remote/Onsite

TEKsystems; Phoenix (AZ); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability

HSA

Transit benefits

EAP

PTO

Job summary

TEKsystems in Phoenix is seeking a Hybrid Delinquency Control Counselor to support a Fortune 100 financial institution. This contract role blends remote work after training with limited onsite time, delivering stability in a fast-paced environment.

You will handle 80–100 calls daily, navigate early-stage collections, and provide financial guidance to customers handling consumer loans and credit cards. This is a dynamic, customer-focused position suited for growth.

Qualifications

• Customer-focused and comfortable speaking on the phone throughout the day.
• Motivated, reliable, and goal-oriented.
• Interested in building a career in financial services or customer operations.
• Able to work in a fast-paced, high-volume environment.

Responsibilities

• Managing both inbound and outbound calls.
• Working within an auto dial system.
• Handling early stage collections.
• Averaging 80 - 100 calls per day.
• Providing financial guidance and solutions to customers.
• Supporting consumer loan and credit card accounts.

Skills

Phone communication

Customer service

Reliability

High-volume calls

Tools

Auto dial system

Job description

TEKsystems in Phoenix is seeking a Hybrid Delinquency Control Counselor to support a Fortune 100 financial institution. This contract role blends remote work after training with limited onsite time, delivering stability in a fast-paced environment.

You will handle 80–100 calls daily, navigate early-stage collections, and provide financial guidance to customers handling consumer loans and credit cards. This is a dynamic, customer-focused position suited for growth.