Collections Manager

Us Bank; Saint Paul (MN); Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a dynamic leader to manage a team of collectors handling defaulted contracts across delinquency stages and portfolios. The role supports a hybrid/remote work model with on-site collaboration.

You will direct collection activities to meet delinquency targets while minimizing risk and ensuring policy and regulatory compliance. Ideal candidates bring strong leadership, planning and communication skills, plus experience in consumer/residential/commercial lending and knowledge of

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically 3+ years of relevant experience in collections.
• Knowledge of loan collection techniques and credit lending principles.
• Knowledge of collection laws and regulations.
• Experience with consumer/residential/commercial/dealer-originated lending.
• Familiarity with online collection systems.
• Understanding of organizational operations and procedures.
• Strong planning and organizational skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and develop a team of EF Servicing Team members.
• Provide training, coaching and mentoring to staff.
• Deliver high quality customer service via calls and inquiries.
• Analyze customer needs and propose effective solutions.
• Test EF applications and customer online portal in UAT as needed.
• Drive process improvements and transformation initiatives.
• Engage with team members and manage escalations.
• Contribute to additional projects as assigned.
• Communicate clearly and collaborate across the organization.
• Identify opportunities to elevate performance and efficiency.

Skills

Loan collection basics

Credit lending principles

Collection regulations

Consumer lending

Residential lending

Commercial lending

Dealer-originated lending

Online collection systems

Organizational operations

Planning skills

Management skills

Problem solving

Communication skills

Education

Bachelor's degree or equivalent

Job description

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

We are seeking a dynamic leader to manage a team of collectors responsible for overseeing defaulted contracts across various stages of delinquency and diverse industry portfolios. Manage a high-performing team operating in a hybrid and remote environment, fostering collaboration, accountability, and engagement across home-based and on-site team members, who oversee defaulted contracts in varying stages of delinquency and different types of industry and portfolios.

This role involves directing collection activities within assigned areas, ensuring timely review and recovery of past-due accounts to meet delinquency targets while minimizing loss ratios and risk exposure. The position requires strict adherence to internal policies, procedures, and regulatory requirements.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Basic Qualifications

- Bachelor’s degree, or equivalent work experience

- Typically three or more years of relevant experience

Preferred Skills/Experience

• Basic knowledge of loan collection techniques, policies, procedures, and principles of credit lending
• Working understanding of collection laws and regulations
• Basic knowledge of consumer, residential, commercial, and/or dealer-originated installment lending
• Familiarity with online collection systems
• Basic knowledge of general organizational operations and procedures
• Strong planning and organizational skills
• Good managerial skills
• Ability to resolve moderate problems with minimal guidance
• Excellent verbal and written communication skills

Key Responsibilities

• Leading a team of EF Servicing Team members.
  Showing versatility and excellent time management.
  Responsible for training, coaching and mentoring team members.
  Provides high quality customer service by responding to telephone inquiries, requests and problems, as needed.
  Researches, analyzes, and provides solutions that meet the customer’s needs.
  Testing as needed in the UAT environment with EF applications and customer online portal
  Lead through process improvements and transformation
  Engage with team members and handle customer escalations.
  Work additional projects as assigned.
  Strong communication skills.
  Ability to collaborate within team as well as with other areas of the organization.
  Strong ability to elevate concerns timely and effectively.
  Desire to develop a strong team to meet organization objectives.
  Proactively identify new and better ways of working.
  Positive outlook and good interpersonal skills.

Benefits:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Those who want to accommodate a disability should refer to our disability accommodations for applicants.

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $62,050.00 - $73,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.