Hybrid Collections Specialist — Support & Negotiation

Onward Search; Indianapolis (IN); Hybrid; USD 37,440 - 45,760; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Program

eLearning & Ongoing Training

Education Reimbursement

Job summary

An established staffing solutions company is seeking a Collection Specialist in Indianapolis, IN. This entry-level position involves high-volume calling and managing delinquent accounts. Ideal candidates will possess strong negotiation skills and effective communication abilities. This role offers a full-time opportunity with a salary of $41,600 and comprehensive benefits in a hybrid work environment.

Qualifications

• 0-1 years of experience in collections or customer service roles, ideally in a financial environment.
• Strong negotiation and persuasion skills with a professional communication style.
• Detail-oriented and excellent organizational skills.

Responsibilities

• High volume calling; initiate contact with debtors via phone and email.
• Discuss outstanding debts and negotiate payment arrangements.
• Maintain records of all collection activities.

Skills

Negotiation skills

Verbal communication

Written communication

Organizational skills

Conflict resolution

Education

High school diploma or equivalent

Some college coursework in business

Tools

Microsoft Office Suite

Collections software

CRM systems

Job description

An established staffing solutions company is seeking a Collection Specialist in Indianapolis, IN. This entry-level position involves high-volume calling and managing delinquent accounts. Ideal candidates will possess strong negotiation skills and effective communication abilities. This role offers a full-time opportunity with a salary of $41,600 and comprehensive benefits in a hybrid work environment.