Healthcare Collections Specialist – Hybrid Role

Remote Jobs; Indianapolis (IN); On-site; USD 37,000 - 54,000; Full time

Job summary

Guardian Pharmacy of Indiana in Indianapolis is seeking a detail‑oriented Collections Specialist to contact facilities, carriers and other stakeholders to collect outstanding balances and resolve rejected claims. You’ll support billing inquiries and payment processing while upholding exceptional customer service.

Role begins onsite with potential to move hybrid or remote based on performance after training.

Qualifications

• 1+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Responsibilities

• Make collection calls regarding outstanding invoices and balances
• Assist with preparing collection letters for review by the Controller
• Build positive relationships with facilities and obtain information needed to support billing, patient setup, and collections
• Contact insurance carriers, responsible parties, and others to follow up on rejected claims and obtain accurate insurance information
• Assist the Business Manager with credit card payments, statement inquiries, audits, and collection activities
• Research account discrepancies and help resolve billing and payment issues
• Document collection activity and maintain accurate account information
• Work collaboratively with coworkers to ensure departmental deadlines are met efficiently
• Provide professional and courteous service to facilities, patients, caregivers, insurance carriers, and other stakeholders
• Perform other essential duties as assigned

Skills

Collections experience

Billing & AR

Communication skills

Pharmacy systems

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Pharmacy software

CRM systems

Job description

Guardian Pharmacy of Indiana in Indianapolis is seeking a detail‑oriented Collections Specialist to contact facilities, carriers and other stakeholders to collect outstanding balances and resolve rejected claims. You’ll support billing inquiries and payment processing while upholding exceptional customer service.

Role begins onsite with potential to move hybrid or remote based on performance after training.