Growth-Oriented Collections Call Center Specialist

Superior Auto Inc; Indianapolis (IN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay $18/hr + monthly bonus

No late nights or Sundays

Steady five-day workweek with rotating

Health, vision, dental benefits

Growth opportunities in a new dept

Job summary

Superior Auto Inc. in Indianapolis, IN is seeking a Collections Call Center Agent to support our store locations with professional, customer-focused service.

On-site at our North Indianapolis Call Center, you’ll make outbound collections calls, conduct welcome calls, and participate in outreach campaigns while following compliant scripts and maintaining quality standards. You will join a growing department that values growth and teamwork, offering a steady five-day schedule with alternating

Qualifications

• Strong communication and customer service skills.
• Ability to follow scripts and maintain compliance.
• Ability to work in a team and independently.

Responsibilities

• Make timely outbound collections calls to customers for store locations.
• Conduct welcome calls to new customers and start their journey with Superior Auto.
• Support outreach projects such as delinquency prevention campaigns.
• Follow compliance scripts and communication standards for accuracy.
• Resolve complex account situations and escalate when needed.
• Provide courteous, customer-focused assistance to build trust.
• Participate in team meetings, coaching sessions, and training.

Skills

Strong communication

Customer service

Teamwork

Independent work

Education

High school diploma or GED

Job description

Superior Auto Inc. in Indianapolis, IN is seeking a Collections Call Center Agent to support our store locations with professional, customer-focused service.

On-site at our North Indianapolis Call Center, you’ll make outbound collections calls, conduct welcome calls, and participate in outreach campaigns while following compliant scripts and maintaining quality standards. You will join a growing department that values growth and teamwork, offering a steady five-day schedule with alternating