Customer Support, Collections - Indianapolis, IN [80113]

Onward Search; Indianapolis (IN); Hybrid; USD 37,440 - 45,760; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Program

eLearning & Ongoing Training

Education Reimbursement

Job summary

An established staffing solutions company is seeking a Collection Specialist in Indianapolis, IN. This entry-level position involves high-volume calling and managing delinquent accounts. Ideal candidates will possess strong negotiation skills and effective communication abilities. This role offers a full-time opportunity with a salary of $41,600 and comprehensive benefits in a hybrid work environment.

Qualifications

• 0-1 years of experience in collections or customer service roles, ideally in a financial environment.
• Strong negotiation and persuasion skills with a professional communication style.
• Detail-oriented and excellent organizational skills.

Responsibilities

• High volume calling; initiate contact with debtors via phone and email.
• Discuss outstanding debts and negotiate payment arrangements.
• Maintain records of all collection activities.

Skills

Negotiation skills

Verbal communication

Written communication

Organizational skills

Conflict resolution

Education

High school diploma or equivalent

Some college coursework in business

Tools

Microsoft Office Suite

Collections software

CRM systems

Job description

Customer Support, Collections – Indianapolis, IN [80113]

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Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking for a Collection Specialist for a hybrid opportunity based in Indianapolis, IN. This role offers a salary of $41,600 along with full benefits and a fun office culture!

Join our client's team as a Collection Specialist, where you'll play a pivotal role in recovering losses from assigned accounts. Your expertise will help manage and resolve delinquent accounts, ensuring a positive impact on our client's financial health. You'll work on-site 3-4 days per week as part of a hybrid schedule.

There is no application deadline for this role.

Responsibilities

• High volume calling; outbound and inbound.
• Oversee a portfolio of delinquent accounts, initiating contact with debtors via phone, email, and written communication.
• Discuss outstanding debts, explore payment options, and negotiate effective payment arrangements.
• Maintain detailed records of all collection activities, ensuring compliance with client standards and federal regulations.
• Deliver exceptional customer service by addressing debtor inquiries, providing accurate information, and resolving concerns.
• Employ skip tracing techniques to locate debtors with outdated contact information.

Qualifications

• 0-1 years of experience in collections or customer service roles, ideally within a financial or credit environment (preferred).
• High school diploma or equivalent (preferred).
• Some college coursework in business or related fields (preferred).
• Strong negotiation and persuasion skills, with a respectful and professional communication style.
• Proficient verbal and written communication abilities, including active listening and empathy.
• Capability to manage challenging conversations and resolve conflicts while maintaining professionalism.
• Detail‑oriented with excellent organizational and time‑management skills.
• Flexibility to work varied hours, including evenings and weekends as needed.
• Basic computing skills and the ability to obtain a required license for collections upon placement.

Nice to have

• Familiarity with collections software, CRM systems, and Microsoft Office Suite (preferred).
• Understanding of debt‑collection laws, regulations, and compliance requirements (preferred).
• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• eLearning & Ongoing Training.
• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative, Project Management, and Customer Service

Industries

Insurance