Hybrid Collections Specialist

St. Mary's Credit Union; Marlborough (MA); Híbrido; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

St. Mary’s Credit Union in Marlborough, MA is seeking a detail-oriented Collections Specialist to join our growing team. This hybrid role involves monitoring delinquent accounts, making outbound calls, and working with members to arrange repayment plans under supervision.

You will document interactions in our collections systems, stay compliant with FDCPA and FCRA, and collaborate with Loan Servicing and Member Services. High school diploma and 1 year collections experience preferred.

Formación

• High school diploma or equivalent required.
• Minimum of one year of collections experience in a financial institution preferred.
• Knowledge of FDCPA and related regulations preferred.
• Strong written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Proficiency with Microsoft Office and collection software.

Responsabilidades

• Monitor and review reports and system queues to identify and track delinquent consumer loan accounts.
• Initiate outbound calls and send written communications to members with past-due accounts to remind them of missed payments.
• Assist members in understanding payment obligations and options, including discussing potential repayment plans under supervision.
• Document all member interactions, payment arrangements, and collection activities in the collections system.
• Escalate unresolved or non-responsive accounts to senior collectors or management as appropriate.
• Collaborate with other departments (e.g., Loan Servicing, Member Services) to resolve account issues and maintain account accuracy.
• Maintain awareness of and adhere to collection policies, procedures, and relevant regulations (such as FDCPA and FCRA).
• Attend required training to stay current with internal systems, industry best practices, and compliance standards.

Conocimientos

Collections experience

FDCPA knowledge

Regulatory awareness

Written and verbal communication

Attention to detail

Educación

High school diploma or equivalent

Herramientas

CRM systems

Collection software

Microsoft Office

Descripción del empleo

St. Mary’s Credit Union in Marlborough, MA is seeking a detail-oriented Collections Specialist to join our growing team. This hybrid role involves monitoring delinquent accounts, making outbound calls, and working with members to arrange repayment plans under supervision.

You will document interactions in our collections systems, stay compliant with FDCPA and FCRA, and collaborate with Loan Servicing and Member Services. High school diploma and 1 year collections experience preferred.