Hybrid Collections Specialist: Negotiation & Compliance

BCForward; Indianapolis (IN); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid schedule

Opportunities for growth

Job summary

BCforward is seeking a Collections Specialist in Indianapolis to manage delinquent accounts and negotiate payment arrangements. The role emphasizes strong communication, empathy, and regulatory compliance to recover losses.

You will handle calls, emails, and written correspondence, documenting all activity for client standards. A hybrid schedule with two in-office days awaits, with shifts including evenings or weekends as needed.

Qualifications

• Ability to discuss outstanding debts and negotiate payment arrangements.
• Familiarity with debt collection laws and compliance requirements.
• Strong verbal and written communication with empathy and professionalism.
• Detail oriented with solid organizational skills.
• Flexibility to work day, evening, and weekend hours as required.

Responsibilities

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors via phone, email, and written correspondence to discuss debts and negotiate plans.
• Document all collection activities in accordance with client standards and regulations.
• Provide customer service and address inquiries with accuracy and professionalism.
• Use skip tracing techniques to locate debtors with outdated contact information.

Skills

Negotiation

Communication

Empathy

Conflict resolution

Time management

Reliability

Basic computing

Education

High school diploma

Some college coursework in business

Tools

CRM systems

Collections software

Microsoft Office

Job description

BCforward is seeking a Collections Specialist in Indianapolis to manage delinquent accounts and negotiate payment arrangements. The role emphasizes strong communication, empathy, and regulatory compliance to recover losses.

You will handle calls, emails, and written correspondence, documenting all activity for client standards. A hybrid schedule with two in-office days awaits, with shifts including evenings or weekends as needed.